Expeditors
Logistics
CustomerServiceRepresentative
“Customer Service Representative at Expeditors. Skills: Customs process, Data entry, Client support. Ensure smooth and timely customs process flow. Ensure accurate and timely data entry”
Industry & Context.
Analytical mindset
What They're Looking For.
Must Have
Intermediate to advanced Microsoft Excel skills, Ability to multi-task, prioritize, and stay organized, Written, verbal, and interpersonal communication skills
Nice to Have
Understanding of transportation documentation and terms is a plus, Familiarity with data visualization or analytics tools is a plus
What You'll Do.
Ensure smooth and timely customs process flow
Ensure accurate and timely data entry
Track and Trace Custom files
Report on Custom files
Ensure accurate and timely client billing
Interpret customs Desk Level Operating Procedure
Transfer customs declaration information into system
Assist with verification of customs declaration
Submit customs declaration to authority
Ensure compliance at all times to regulations
Support process improvement initiatives
Recommend efficiency improvements
Participate in AI and automation initiatives
Identify repetitive tasks for automation
Support AI-enabled tools
Help document standard operating procedures
Help document process changes
Analyze trends and performance data
Support leadership decision-making
Collaborate with cross-functional teams
Support operational initiatives
Provide analytical support
Provide documentation support
Provide administrative support
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Interpersonal skills; Effective communication
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