Evonik Corporation
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Evonik Corporation. Skills: Customer order management, Customer relationship management. Receive customer orders. Process customer orders”
Industry & Context.
Investigate non-conformances; Determine corrective action
What They're Looking For.
Must Have
5 years comparable business experience, Excellent communication skills, Excellent interpersonal skills, SAP Required, Understanding of plant/warehouse systems, Understanding of logistics/operations, Ability to work independently, High degree of personal accountability, Ability to make decisions
Nice to Have
Bachelor Degree preferred
What You'll Do.
Receive customer orders
Process customer orders
Handle customer inquiries
Handle customer complaints
Maintain customer relationships
Use product knowledge
Use product availability knowledge
Use sales territory knowledge
Use customer knowledge
Coordinate customer order placement
Enter customer orders
Process customer orders
Track customer orders
Ensure on time deliveries
Maintain feedback loop
Ensure customer satisfaction
Identify customer requirements
Meet customer requirements
Capture non-conformances
Input non-conformances
Investigate non-conformances
Determine corrective action
Implement corrective action
Communicate with logistics
Communicate with distributors
Communicate with sales representatives
Maintain current information
Communicate customer requirements
Communicate product information
Communicate pricing information
Communicate availability information
Communicate delivery information
Communicate certificate of analysis
Monitor customer credit information
Follow up on short pays
Maintain customer master files
Maintain customer requirement files
Maintain pricing files
Maintain rebate files
Maintain commission files
Generate weekly reports
Generate monthly reports
Provide backup support
How You'll Work.
Team & Collaboration
Sales managers; Marketing managers; Supply Chain; Logistics; Distributors; Sales representatives; Accounts Receivables
Full Job Description
**What we offer** Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us. **Click on the link below to learn what our employees have to say about Evonik:** [_https://careers.evonik.com/en/about/meet-the-team/_](https://careers.evonik.com/en/about/meet-the-team/) Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge. **RESPONSIBILITIES** * Coordinates the placement of customer orders. Tasks include: order entry, processing, tracking, billing and follow up to make sure customer requirements are met. Review inventory to ensure on time deliveries. * Maintain feedback loop with Sales and Marketing managers as well as Supply Chain to ensure focused consistent service to customers. * Ensure customer satisfaction by properly identifying and meeting their requirements. Capture, input and investigate non-conformances/customer complaints ensuring that corrective action steps are determined and implemented. * Communicates frequently with logistics, distributors and sales representatives. * Maintain accurate and current informa
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