CustomerServiceRepresentative

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. * Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer * Understands entire office operation sufficiently to direct customers appropriately * May summarize services to customers who ask what we do * Offers work application and encourages its completion when appropriate * May check for previous work registration or other service and updates MIS systems * Provides information about community resources * May provide job search assistance including direct referral to jobs in the database * Records those referrals properly * Assures that needed materials are available to the public near the office entry * Other duties as assigned ## Qualifications * High school diploma or GED and two years of college coursework OR * High school diploma or GED and two years of customer service OR equivalent combination of education and experience * Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor * Has knowledge of the workplace, jobs, and requirements for entry into those jobs. * Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help * Uses tact, diplomacy, and persistence in providing suggestions to customers * Is friendly, courteous and presents herself/himself as a professional * Is able to handle effectively situations where a large number of customers want her/his attention at the same time ## Additional Information Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, E