EMCO Corporation
wholesale distributor
CustomerServiceRepresentative
“Customer Service Representative at EMCO Corporation. Skills: customer service, sales support, order entry. Provide sales support to customers via telephone and email. Answer customer inquiries”
What You'll Achieve.
increase profit sharing
Industry & Context.
Resolve issues related to customer orders
What They're Looking For.
Must Have
1 year of experience with customer service or counter sales, Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files, Outstanding customer service and verbal communication skills, Excellent relationship building skills with customers, vendors, and teammates, Ability to identify customer needs, provide profitable solutions and close the sale, Ability to learn and operate the applicable software system used to process orders, Able to work in a fast-paced environment while handling multiple tasks, Intermediate math skills, Able to learn how to operate material handling equipment
Nice to Have
Previous experience with or knowledge of products sold at the Profit Centre, Experience using Trend, Eclipse, Word, Excel, and Outlook
What You'll Do.
Provide sales support to customers via telephone and email
Answer customer inquiries
Support Outside Sales function
Answer telephone calls
emails and in person questions
Identify customer needs
Research product for customers
Provide recommendations on product assortment
Grow and retain established customer base
Follow up on backorders with vendors
Provide customers accurate delivery dates
Send and follow-up with request for quotes to vendors
Process returns and warranty claims
Support Counter Sales and Outside Sales activities
Resolve issues related to customer orders
Perform other tasks as requested
How You'll Work.
Team & Collaboration
Support Counter Sales and Outside Sales activities as part of the team; Excellent relationship building skills with customers, vendors, and teammates
Communication Scope
verbal communication skills
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