EMCO Corporation
Wholesale Distribution
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Customer Service Representative at EMCO Corporation. Skills: Customer service, Sales support, Order processing. Provide sales support to customers. Answer customer inquiries”
What You'll Achieve.
Increase profit sharing
Industry & Context.
Resolve issues
What They're Looking For.
Must Have
1 year of experience with customer service or counter sales, Proficient in Microsoft Office software, Ability to learn and operate applicable software system, Intermediate math skills
Nice to Have
Grade 12 diploma or College and/or University degree, Previous experience with or knowledge of products sold at the Profit Centre, Experience using Trend, Eclipse, Word, Excel, and Outlook
What You'll Do.
Provide sales support to customers
Answer customer inquiries
Support Outside Sales function
Answer telephone calls
emails and in person questions
Identify customer needs
Research product for customers
Provide recommendations on product assortment
Grow and retain established customer base
Follow up on backorders with vendors
Provide customers accurate delivery dates
Send and follow-up with request for quotes to
Process returns and warranty claims
Support Counter Sales activities
Support Outside Sales activities
Resolve issues related to customer orders
How You'll Work.
Team & Collaboration
Work as a team; Support each other’s growth; Support Counter Sales; Support Outside Sales
Communication Scope
Verbal communication
Full Job Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. Why Join Our Team? EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way! In addition, we will offer you: * Great mentors and on-the-job training * Growth potential with competitive salary, benefits, and profit sharing * A career with a solid, stable company with strong core values * Participation in our pension plan with employer contributions * Work-life balance and flex time As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest le
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