El Dorado Disposal
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at El Dorado Disposal. Skills: Customer Service Representative, MS Word, Excel. Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.. Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.”
What You'll Achieve.
providing excellent service
Industry & Context.
Ability to analyze and solve problems
Work environment is in a call center, CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service., Some calls are evaluated to ensure high standards., long periods spent sitting, typing, or looking at a computer screen are very common.
What They're Looking For.
Must Have
2 years of Customer Service experience in a high call volume atmosphere, Ability to read, write, comprehend and communicate in English, Typing and 10-key skills are required, Ability to analyze and solve problems, Gather data, compile information, and prepare reports
Nice to Have
High school diploma or equivalent preferred, Experience with MS Word, Excel, and Email preferred
What You'll Do.
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customer service
talks with customers by phone and in person
to receive orders for installation
or change in service.
Fills out contract forms
determines charges for service requested
prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications
at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill.
Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner
high call volume environment with very detailed expectations
Solicit sale of new or additional services.
Assist in other areas as needed
How You'll Work.
Team & Collaboration
Work in conjunction with other departments to resolve customer disputes; Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner
Communication Scope
communicate in English; communication skills
Full Job Description
**El Dorado Disposal** , a Waste Connections company, is looking for a _high energy_ **Customer Service Representative** to join the team in **Placerville, CA**! The schedule will be **Monday-Friday 8:30am-5pm**. **Starting pay is $22.00 per hour.** The pay range for this job category is $22.00 - $23.00 per hour. _DUTIES AND RESPONSIBILITIES:_ * Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. * Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. * Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. * Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. * Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner * Work in a fast paced, cooperative, high call volume environment with very detailed expectations * Solicit sale of new or additional services. * Assist in other areas as needed _WORKING CONDITIONS AND PHYSICAL EFFORT:_ * Work environment is in a call center. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. * CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards. * Also, long periods spent sitting, typing, or looking at a computer screen are very common. _MINIMUM JOB REQUIREMENTS:_ * 2 years of Customer Servic
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