Ecolab
CustomerServiceRepresentative
“Customer Service Representative at Ecolab. Skills: Customer service, Communication. Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone.. Manage orders through the entire life cycle (order entry to invoice).”
What You'll Achieve.
Ensure a seamless experience for the customer; Ensure the on-time delivery of product to customers in compliance with safety, quality standards and performance to scheduled targets.; Champion of the Customer Experience
Industry & Context.
Problem solver
Ability to work in our King of Prussia, PA office on a hybrid schedule (3 days a week).
What They're Looking For.
Must Have
Bachelor’s degree or high school diploma and 2 years of robust customer service experience, Excellent written, verbal and communication skills, Be self-motivated, results oriented, and proactive., Proficiency with Microsoft Word, Excel, and Outlook, Ability to work in our King of Prussia, PA office on a hybrid schedule (3 days a week).
Nice to Have
Understanding of chemistry or other sciences, Experience with SAP or other ERP systems.
What You'll Do.
Provide exceptional customer service by communicating within our service levels to internal and external customers
Manage orders through the entire life cycle (order entry to invoice).
Arrange appropriate logistics when necessary
shipping and tracking.
Proactively mitigate customer service issues and escalate to the Customer Service Manager or Manager where appropriate.
Be able to work in a fast-paced environment while handling high volume email communications.
Provide exception management
such as ensuring credit issues are resolved.
How You'll Work.
Team & Collaboration
Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment.; Collaborate with internal stakeholders to resolve all order related issues.; Be able to work collaboratively with a team and on your own.
Communication Scope
Excellent written, verbal and communication skills
Process & Methodology
Project management
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