Dane Street, LLC
Insurance
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Dane Street, LLC. Intake new cases. Draft cases”
Industry & Context.
Any lifting, bending, traveling, etc. required to do the job duties listed above., Long periods of sitting and computer work., Supply and support their own internet services., Maintaining an uninterrupted internet connection is a requirement of all work from home position.
What You'll Do.
Enter information into system
Work with client on missing information
Sort and organize medical documents
Assign new cases to physicians
Update clients on cases
Communicate questions on referral information
Provide documentation to client
How You'll Work.
Communication Scope
Exceptional communication skills
Full Job Description
**JOB SUMMARY** The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. **MAJOR DUTIES & RESPONSIBILITIES** _Handling Receipt of New Cases:_ * Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS. * Work with client on any information missing pertinent to processing claim. * Sort, organize and create medical document listing - if required by client, and in line with specific special handling. _Assignment of Cases:_ * Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements. * Ensure that the assigned physician has no conflict of interest with the case assignment. _Oversight of Cases:_ * Monitor, process and track cases to ensure we meet deadlines. _Client Interaction:_ * Update clients frequently on cases in progress. * May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. * Ensure proper documentation for specified cases is provided to the client. Other duties & special projects, as assigned and based on business needs. **EDUCATION/CREDENTIALS:** An Associate’s Degree is preferred. **JOB RELEVANT EXPERIENCE:** Business experience in a healthcare and/or insurance setting is preferred. **JOB RELATED SKILLS/COMPETENCIES:** Present exceptional communication skills with a clear understanding of company business lines. The abi
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