CustomerServiceRepresentative

_Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster consisting of **10 hours per week** :_ * Monday 11am-4pm * Friday 11am-4pm **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. **See yourself in our team** As a Customer Service Representative in our St Kilda Branch you’ll be: * Responding to customers transactional banking needs, delivering a seamless customer experience * Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX * Completing financial health checks to assess customers’ needs, identify any changes or needs for specific products or services * Assisting with Cash/ATM procedures * Educating and demonstrating of our in-branch technology and digital banking options for customers * Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture **** **We’re interested in hearing from people who have:** * A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position * A genuine interest in improving the financial wellbeing and lives of our customers * The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs * Excellent communication skills & willingness to