Culligan Home Ireland
water treatment
CustomerServiceRepresentative
“Customer Service Representative at Culligan Home Ireland. Skills: Customer service. Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.. Manage service bookings and product orders, including routing vans and coordinating with field technicians.”
What You'll Achieve.
Meet individual and team KPIs related to response time, resolution quality, and service accuracy.
Industry & Context.
Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
Ability to work in a fast paced environment
What They're Looking For.
Must Have
Experience in customer service or related field.
Nice to Have
Experience in the water/service industry is desirable
What You'll Do.
Respond to customer inquiries promptly
and with empathy via phone
Manage service bookings and product orders
including routing vans and coordinating with field technicians.
Process customer accounts
and ensure accurate data entry.
Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
Promote and upsell appropriate services and products where relevant.
Maintain high standards of documentation and CRM system use.
How You'll Work.
Team & Collaboration
Collaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery.
Communication Scope
Excellent communication skills
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