Cubic Transportation Systems
transportation
CustomerServiceRepresentative
“Customer Service Representative at Cubic Transportation Systems. Handle customer transactions. Handle general enquiries”
What You'll Achieve.
Achieving the OCC service levels; Work within a variety of KPIs; quality work schedule work; customer satisfaction
Industry & Context.
Inclination towards problem-solving
Available to work on rotational shifts, including overnight shifts from time to time, Successful outcome of a National Police Check
What They're Looking For.
Must Have
Relevant experience in product management, Able to demonstrate customer service skills, Proficient in keyboarding, data entry and computing skills including ability to quickly learn new front-end systems
Nice to Have
Experience working as a frontline customer contact/customer service agent, Experience in an inbound customer service environment where KPI achievement is closely monitored, Experience in a 24x7 environment, Experience in public infrastructure/transport industry
What You'll Do.
Handle customer transactions
Handle general enquiries
Handle web and off phone activity
Handle customer complaints
Answer inbound calls and emails
Provide accurate information and specialised advice
Solve problems and handle customer complaints
Accept and process customer-related transactions
Adhere to process and policies
Adhere to individual work activity and break schedules
Participate in coaching
training and call assessment
Complete administration tasks
How You'll Work.
Team & Collaboration
Work within a customer-focused team; A collaborative style with the ability to work as part of a team
Communication Scope
Excellent written, verbal and numeracy skills
Applying for this Customer Service Representative role?
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