CustomerServiceRepresentative

# **Business Unit:** Cubic Transportation Systems # # **Company Details:** # The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics. # **Job Details:** **Essential Duties and Responsibilities** * Respond to incoming customer calls promptly and courteously to ensure a positive service experience. * Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism. * Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity. * Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution. * Provide clear and accurate information regarding products, fare media, programs, and related services. * Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping. * Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality. **Background and Experience** * High school diploma or equivalent required. * Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred. * Strong communication, problem‑solving, and interpersonal skills with the ability to manage challenging situations professionally. * Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus. * Availability to work extended hours, weekends, or holidays based on business needs. ‎ _Cubic Pay Range:_ ‎ _The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary.