Criterion Plumbers LLC

Consumer Services

CustomerServiceRepresentative

Idaho Falls, Idaho, United States FULL TIME
The Brief

“Customer Service Representative at Criterion Plumbers LLC. Assist customers with scheduling appointments. Answer questions about services”

Industry & Context.

Consumer Services
Problems you'll solve

Troubleshoot basic issues

What They're Looking For.

Must Have

Flexible availability including weekends and some nights, Communication skills, Pleasant phone demeanor, Practical experience in customer service, Work with technicians, Utilize phone, cell phone, text, email and internet at a high level of expertise, Motivated to work independently and multi-task

What You'll Do.

Assist customers with scheduling appointments

Answer questions about services

Troubleshoot basic issues

Ensure highest level of customer satisfaction

Ensure technical correctness of the completed job

How You'll Work.

Team & Collaboration

Work with technicians

Communication Scope

Phone demeanor

Free ATS check

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