Cornerstone Building Brands
Building Products
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Service Representative at Cornerstone Building Brands. Skills: customer support, customer relations, order coordination. providing customer support. maintaining positive customer relations”
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
Minimum of one (1) year of customer service experience required, Typing speed of at least 40 words per minute, attention to detail, Excellent verbal and written communication skills, Ability to communicate professionally and effectively with customers and internal teams, problem-solving skills and organizational abilities
Nice to Have
Industry experience, warranty experience
What You'll Do.
providing customer support
maintaining positive customer relations
responding to problems and inquiries
maintaining productive working relationships with internal and external customers
coordinating all aspects of siding
and promotional orders from receipt to delivery
Communicate with customers through email
phone and in person responding to queries in a professional manner
asking the necessary questions required to ensure the correct product and or issue has been identified
Represent the warranties and charging policies of Ply Gem Canada for the service being requested
clearly communicating any charges
and those payments due upon the arrival of our Field Technician’s arrival
Enter all the data into AccuQuote (Ply Gem software) ensuring complete and accurate information
clearly documenting all service issues on the service order pertaining to the service work that is to be done
Ensure accuracy of all parts entered
Request/process payment prior to ordering for all chargeable service if account does not have credit terms
Clearly enter all notes provided by service technicians while on site
Process paperwork to completion
Reorder parts if necessary
Effectively communicate with customers through email
text and in person based on account requirements
Have an excellent level of knowledge of product specifications
Thorough communication with other interdependent departments
represent Service in meetings
review and conform to the corporate and departmental operating procedures
Maintain and create Department Operating Procedures
call and confirm access for builders and homeowners
How You'll Work.
Team & Collaboration
Work well with internal customers including sales, dispatch, production control and distribution when required; Thorough communication with other interdependent departments; represent Service in meetings
Communication Scope
Excellent verbal and written communication skills; Ability to communicate professionally and effectively with customers and internal teams; Communicate with customers through email, phone and in person responding to queries in a professional manner; Effectively communicate with customers through email, portals, phone, text and in person based on account requirements; Thorough communication with other interdependent departments
Full Job Description
Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at [http://cornerstonebuildingbrands.com](https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcornerstonebuildingbrands.com%2F&data=05%7C02%7CGrace.Skolimowska%40cornerstone-bb.com%7C93e9ef11230542e09ef708de96682e49%7Cfa4da13235c84842bc84851b1a5020ba%7C0%7C0%7C639113571360709921%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=u7bB%2BfG1Zc%2FUNwGDbUdxnCw%2FbOIkdCo58TFhpps5Tys%3D&reserved=0). Ply Gem Canada is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects. Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North Ameri
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