CustomerServiceRepresentative

## Description At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com ## What You'll Do Welcome all guests, check students in, and assist with enrolling, scheduling, and orientations Answer all in-person student inquiries regarding classes, testing, site information, state testing, and other questions in a timely manner Respond to virtual student inquiries via chat support, email, and phone in a timely manner Maintain accurate data entry of student information and upkeep of student and class records in the Customer Relationship Management (CRM) system Support the Operations Manager with instructor schedule confirmations, attendance documentation, inventory counting, cash reconciliation, reporting, and other daily operational tasks Assist with class preparedness by helping instructors prepare classroom materials and providing technology support as needed Help students with licensing applications Maintain a neat, clean, well-stocked, and well-maintained facility (classrooms, testing rooms, and common areas) Provide friendly service, support, and encouragement to all students Work off-site at special events such as expos, fairs, and career fairs as needed Complete other duties and special projects as assigned ## What You'll Need to Succeed High school diploma or GED required; some college preferred Minimum 1–2 years of experience i