Coconut
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Coconut. Skills: Customer service, Shopify. Respond to customer inquiries. Resolve customer concerns”
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Customer service with Shopify experience, Available 11am-3pm EST weekdays, Available weekends, Grow into customer service lead
What You'll Do.
Respond to customer inquiries
Resolve customer concerns
Provide accurate information
Document customer interactions
Maintain accurate records
Escalate complex issues
Follow up with customers
Process account updates
Maintain product knowledge
Maintain service knowledge
Identify customer needs
Recommend appropriate solutions
Collaborate with internal teams
Improve customer satisfaction
Improve operational efficiency
Meet service level agreements
Meet quality standards
How You'll Work.
Team & Collaboration
Internal teams
Full Job Description
At**Coconut 🥥** , we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for **top talent** to fill the role below: ** Role** : Customer Service Representative **Monthly Rate** : $950/month **Availability** : Part-time - 30 hours/week **Time Zone** : 11 AM to 3 PM EDT + Weekends ================================================== To streamline your application, please carefully review and complete **ALL THREE** items below before proceeding to the application form. **What to Prepare:** 1️⃣ **English Proficiency Rating** – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: [**EF SET Quick Check**](https://www.efset.org/quick-check/). 2️⃣ **Coconut VA Profile (Resume)** – Before submitting your application, please create your Coconut VA profile using this template: [**Coconut VA Profile Template**](https://bit.ly/CVAProfileTemplate). ⚠️⚠️⚠️ **YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH.** **This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️** 3️⃣ **1-Minute Introduction Video** – Record a short introduction video (preferably using [**Loom**](https://www.loom.com/)) and provide the link in your application. Before you do, check out these [**video tips**](https://bit.ly/introvideotips) and [**sample videos**](https://bit.ly/IntroVidGuideAndSamples). **Important:** By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. **Requirements** **Experience Needed** : \- Respond to customer inquiries via multiple communication channels \-
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