Charlie's Produce
Wholesale Produce
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Service Representative at Charlie's Produce. Skills: Customer service, Order accuracy, Produce knowledge. Receive telephone customer requests for price quotations, purchase. Achieve and maintain rapport with customers”
What You'll Achieve.
Ensuring phone, email, or fax orders are imputed accurately and timely; Customer inquiries are responded to in a thorough, timely manner
Industry & Context.
Conflict resolution; Problem-solving
Safety-sensitive position, Participates in E-Verify
What They're Looking For.
Must Have
Excellent interpersonal human relations and teaming skills, Quick and accurate with figures, Attentive to detail, Good follow-through, Ability to receive orders audibly and simultaneously input accurately into order entry system, Excellent phone and PC skills, Flexible and able to deal with a variety of details simultaneously, Proven conflict resolution, Problem-solving skills, Skilled in time management, Capable of meeting work schedule deadlines, Consistently at work and on time, Ability to observe and follow proper safety procedures, Willingness to report potentially unsafe conditions
Nice to Have
Outlook/Explorer a plus, Retail produce experience, Wholesale produce experience, High school diploma or equivalent, One year of experience
What You'll Do.
Receive telephone customer requests for price quotations
Achieve and maintain rapport with customers
Give customers the best possible service
Use AS400/EView to retrieve customer information
Make changes on customer purchase orders
Ensure correct codes are used for retrieving and
Follow up on inquiries by checking computer runs
Work closely with transportation and salespersons regarding deliveries
Make price quotations by phone on price/order book
Maintain systems file of active orders
Post activity such as change notices
Maintain sound working knowledge and expertise of produce
Provide expert consulting to customers
Be current on all products/produce on hand and
Notify and assist salespersons by communication of customer's
professional relationships with customers and fellow
Provide support and assistance for outside salespersons
Participate in special projects deemed necessary
Keep a current call schedule including times
Submit all orders before scheduled cut off times
Communicate all breaks to supervisor to ensure phone
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Sales efforts; Fellow employees; Outside salespersons
Communication Scope
Phone; Email; Fax
Full Job Description
Charlie’s Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce. What we offer: * An amazing company culture! * Medical/Dental/Vision on the first of the month following hire. * ESOP (Profit Sharing) and 401(k). * Paid vacations, paid holidays. * Coverage under State Sick Leave. * 100% Prepaid College Tuition for employees and their dependents. * Employee assistance program (EAP). Additional Compensation Details: * Potential 90-day performance-based raise * Yearly review with possibility of increase based on performance and tenure This position is responsible for providing excellent customer service and satisfaction by ensuring phone, email, or fax orders are imputed accurately and timely, customer inquires are responded to in a thorough, timely manner and by supporting the sales efforts of the outside sales group. In addition, courteously answer and direct phone calls and communicate any food safety or product concerns to the appropriate groups. Essential Responsibilities Include, but Not Limited To: * Is responsible for courteously receiving telephone customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations. Achieves and maintains rapport with customers and works to give them the best possible service. * Uses AS400/EView to retrieve customer information, stock status information, the status of purchase orders, and to make cha
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