CustomerServiceRepresentative

Who We Are: Challenge Manufacturing’s mission is to manufacture with operational excellence by empowering our employee-owners. As a leading tier 1 supplier of complex metal assemblies for the global automotive industry, we drive innovative solutions for future mobility. We believe the best ideas come from individual unique perspectives. These ideas combined with the teamwork of industry leaders allow us to accomplish any challenge. Our team members take pride in the work we do and embody our core values of safety, ownership, and teamwork every day; they are the true driving force in our operations. Challenge is proud to be one of the largest employee-owned automotive companies in North America. One of the many benefits of joining the Challenge team is the ESOP program. This program allows Challenge to give shares of the Company to all employee-owners annually. These shares are an additional retirement benefit that will continue to grow during your time at Challenge. Being part of an ESOP means our employee-owners share in Challenge’s success! Challenge is #QualityDriven and #PeoplePowered! Who We Want: The primary responsibility of the Customer Service Representative is to support oversight of Plant Materials staff members to ensure they are properly trained and following procedures set forth by the Materials Manager and Customer Service Supervisor. They have responsibility to assist in supporting the Customer Service Supervisor to achieve departmental objectives and customer satisfaction. This includes supporting the management of inventory levels, on-time shipment of finished goods, warehousing/shipping of goods, and customer service. What You'll Do: Order Processing – EDI and Manual G3PS Order Processing GMCCA Order Processing Assist with all Shipping Activities – Scanning, Labeling, Loading, Paperwork, etc. Accum Management Customer Contact On time delivery Packaging (Returnable and Expendable) Receiving Process – Standard and Subcontract Track Errors Assist wit