Cemstone®
ready-mix concrete
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Representative at Cemstone®. Skills: customer service, dispatch support. Provide effective customer service and dispatch support through in-depth knowledge of company products, programs and services.. Talk with customers by phone and enter data into computer system.”
Industry & Context.
What They're Looking For.
Must Have
High School Degree or General Education Degree (GED), Three to five years related customer service experience, and/or training or equivalent combination of education and experience
What You'll Do.
Provide effective customer service and dispatch support through in-depth knowledge of company products
programs and services.
Talk with customers by phone and enter data into computer system.
Solicit future orders from customers and enter orders into computer system.
Negotiate with customers’ acceptable delivery times to prevent lost orders.
Document customer complaints and forward to Dispatch Manager and/or Sales Representative.
Assist Dispatch Manager in tasks as required.
How You'll Work.
Communication Scope
Talk with customers by phone
Full Job Description
_**Job Summary:**_ Cemstone® has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper midwest. Our reputation is reflected in the structures we’ve helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned business that has been around for nearly 100 years! _**What You’ll Do:**_ Provide effective customer service and dispatch support through in-depth knowledge of company products, programs and services. _**Essential Duties and Responsibilities:** _ * Talk with customers by phone and enter data into computer system. * Solicit future orders from customers and enter orders into computer system. * Negotiate with customers’ acceptable delivery times to prevent lost orders. * Document customer complaints and forward to Dispatch Manager and/or Sales Representative. * Assist Dispatch Manager in tasks as required. _**Requirements:**_ * High School Degree or General Education Degree (GED). * Three to five years related customer service experience, and/or training or equivalent combination of education and experience. Pay: $20.00-$24.00 per hour _**Benefits**_ * Medical Insurance * Dental Insurance * Life Insurance * Retirement Plans * Paid Time Off * Wellness Program * Education Assistance * Employee Assistance Program _**Closing**_ If you are interested in becoming part of our team, please apply online today. _We are proud to be an Equal Opportunity Employer. We recognize that a diverse_ _workforce is essential and strongly encourage qualified women, minorities, _ _individuals with disabilities and veterans to apply. Join us in building a diverse and talented workforce that reflects the communities we serve._
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