CustomerServiceRepresentative

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Career Team is seeking a Customer Service Representative to join our team in North Central Texas. This role will be responsible for greeting and triaging customers as they enter the Workforce Center, managing customer flow, and serving as the primary point of contact between individuals and the services offered through Workforce Solutions of North Central Texas. The Customer Service Representative will provide an essential layer of support by assessing initial customer needs, delivering high-quality service, and ensuring warm handoffs to appropriate staff for further assistance. This position reports directly to the Center Manager and plays a vital role in creating a welcoming and efficient experience for all customers and supporting seamless service delivery across the Center. Your Impact on Career Team’s Success: Serve as the primary initial liaison between customers and services provided within the Centers Assist customers with Work In Texas registration, general computer use, and online assessments in the Centers Triage customers to ensure their needs are met and exceptional customer service is provided to all individuals Greet visitors warmly and make sure they are comfortable Deliver dynamic presentations both in-person and virtually Create workshop schedules and invite partners to present (based on the needs of participants) Be knowledgeable about all workforce core programs and partner program services