Cambro
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Representative at Cambro. Skills: customer service, communication, problem-solving. Provides excellent service to the Company’s customers utilizing phone, email, and live chat. Acts as a brand ambassador for Cambro and professionally represents the brand to our customers by providing excellent customer service in every interaction”
What You'll Achieve.
Understands department’s key performance indicators and contributes to achieve these goals both individually and as a team
Industry & Context.
Excellent listening and problem-solving skills
Must be able to work overtime as needed, remain flexible and open to possible schedule changes in order to meet business needs, Constant sitting, use of hands for repetitive movement, Occasional walking, standing, bending at the neck and/or waist, twisting at the neck and/or waist, use of hands for simple grasping, reaching above and/or below shoulder level, lifting and/or carrying up to 10 lbs
What They're Looking For.
Must Have
High school diploma or equivalent, a minimum of 2-5 years working in a customer service/customer experience support center, Proven ability to work autonomously, prioritize and manage a rapidly changing workload, Ability to collaborate and communicate effectively with management, customers and distributors, with complete focus on customer service, Ability to adapt to change and embrace new processes and technologies, Ability to multi-task and perform duties in a fast-paced environment, Basic computer skills including Microsoft Outlook, Word, Excel and Teams, Knowledge of customer service software, Excellent communication skills, both written and oral, Excellent listening and problem-solving skills, Ability to be empathetic, positive, and upbeat in all communications
Nice to Have
Customer service experience in a manufacturing or food service industry, Multilingual, AS400 experience, CRM experience Salesforce. com Service Cloud experience
What You'll Do.
Provides excellent service to the Company’s customers utilizing phone
Acts as a brand ambassador for Cambro and professionally represents the brand to our customers by providing excellent customer service in every interaction
Professionally answers customer calls
and chat requests regarding orders
inquires and problems/complaints
Fulfills a high volume of calls and emails each day with a positive demeanor
exceeding customer’s expectations
Proactively responds to customer questions regarding products and/or orders in an efficient and accurate answers technical questions and offers general information for end users
Resolves customer issues regarding product availability
tracking/delivery expectations
or other issues in a timely manner
Utilizes CRM Salesforce Service Cloud to manage customer interactions
ensuring transparent communication on customer issues with team members
Solicits new or additional products when appropriate and offers customers options available to meet their needs
Assists customers with returned process return authorizations
Utilizes basic freight terms (3rd party
etc. ) and investigates missing or delayed shipments
Provides reports to support our team and customers and performs other administrative duties
Manages key customer accounts via web portals
Maintain reliable and consistent attendance
including being punctual
and dependable in order to meet the needs of the department and the organization
Follows all safety procedures required in work area
attends all safety meetings
and reports safety issues regarding equipment or unsafe/hazardous conditions
Follow all department quality standards/criteria
Raise concerns and issues to immediate manager
How You'll Work.
Team & Collaboration
Works collaboratively with internal departments including production, sales, accounting, shipping, warehousing, and logistics; Perform effectively as a team member, able to work well with others, open to receive and give feedback, and treats everyone with respect; Communicates status of work/projects
Communication Scope
Excellent communication skills, both written and oral; Ability to collaborate and communicate effectively with management, customers and distributors, with complete focus on customer service
Full Job Description
**WORK SHIFT:** First Shift (United States of America) Our NC facility is temperature-controlled by HVAC. **JOB DESCRIPTION:** The Customer Service Representative provides excellent service to the Company’s customers utilizing phone, email, and live chat. The CSR acts as a brand ambassador for Cambro and professionally represents the brand to our customers by providing excellent customer service in every interaction. **ESSENTIAL JOB FUNCTIONS** * Professionally answers customer calls, emails, and chat requests regarding orders, inquires and problems/complaints. * Fulfills a high volume of calls and emails each day with a positive demeanor, exceeding customer’s expectations. * Proactively responds to customer questions regarding products and/or orders in an efficient and accurate manner; answers technical questions and offers general information for end users. * Resolves customer issues regarding product availability, tracking/delivery expectations, freight damage, product shortages, or other issues in a timely manner. * Utilizes CRM Salesforce Service Cloud to manage customer interactions, ensuring transparent communication on customer issues with team members. * Solicits new or additional products when appropriate and offers customers options available to meet their needs. * Assists customers with returned goods; process return authorizations. * Works collaboratively with internal departments including production, sales, accounting, shipping, warehousing, and logistics. * Utilizes basic freight terms (3rd party, collect, prepaid, etc.) and investigates missing or delayed shipments. * Provides reports to support our team and customers and performs other administrative duties. * Manages key customer accounts via web portals. * Maintain reliable and consistent attendance, including being punctual, and dependable in order to meet the needs of the department and the organization. * Execute each essential duty satisfactorily in order to perform job successfully. * Follow
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