BWC Terminals
Bulk liquid storage and logistics
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Representative at BWC Terminals. Skills: Customer service, Communication, Microsoft Excel, Microsoft Word, Attention to detail. Manage customer orders. Handle shipping documentation”
Industry & Context.
Take the initiative to identify problems; Use judgment to find appropriate solutions; Follow through on resolving issues promptly; Assist customers with questions and issues
Possible overtime (coming in on a Saturday or Sunday, depending on customer needs), Rotating on-call schedule (be flexible for schedule changes based on customer needs), Physical requirements: stand, walk, sit, carry, reach with hands and arms, use hands to finger, handle, and feel objects, use office equipment, talk and hear, Sitting for approximately 90% of the workday, Occasionally kneeling, bending, pushing, pulling, lifting, or twisting, Occasionally lift or exert force of up to 10 pounds, Intermittently lift or exert force of up to 25 pounds, Specific vision ability: close vision of 20 inches or less
What They're Looking For.
Must Have
Proficient in Microsoft Office Suite, Must have or be able to obtain a TWIC card, Ability to communicate effectively, verbally and in writing, with customers and co-workers, Ability to write correspondence and instructions, using exemplary grammatical and spelling skills, Ability to interact with others in a professional and appropriate demeanor, Ability to work effectively with a diverse group of individuals, Ability to maintain effective working relationships with staff and customers, Ability to manage multiple tasks, Ability to logistically organize and maintain many details, Ability to meet deadlines, Ability to work independently with general direction from supervisor, Capable of reporting to work on time, prepared to perform duties of the position, Willing to perform duties as workload necessitates, Ability to carry out the duties of this position while helping the company to meet its mission and while adhering to policies, procedures, and regulations
Nice to Have
Proficiency in Excel, SAP experience
What You'll Do.
Manage customer orders
Handle shipping documentation
Perform data entry tasks
Learn operational service orders (OSOs) across all transportation modes
Handle paperwork such as bills of lading
Ensure compliance with DOT and customer-specific requirements
Interact directly with customers and visitors
Address inquiries professionally
Coordinate order fulfillment
Perform basic terminal operational activities and processes related to Shipping/Receiving and Container Types/Modes
Handle truck paperwork
including BOL’s Creation
and Customer Order Requests
Complete data entry and billing creation tasks
including Closing Orders
Capturing Ancillary Charges
and applying Customer Standards
Enter orders into BWC Terminals' computer system and process the orders
Compile processed orders with other mandatory paperwork
Monitor customers' systems for shipping orders and enter shipping data into their systems
Answer incoming calls professionally and direct calls to staff
Assist customers with questions
and coordination of orders
Professionally assist all visitors to the terminal and ensure security procedures are followed
Process and distribute any paperwork required to customers
Provide back-up and relief to other positions as appropriate
Review inventory detail reports for accuracy
Maintain confidentiality of all customers and BWC Terminals matters
How You'll Work.
Team & Collaboration
Support team efforts; Actively work to generate respect and enthusiasm; Cooperate with others; Learn from other team members; Work effectively with a diverse group of individuals; Maintain effective working relationships with staff and customers
Communication Scope
Communicate effectively, verbally and in writing, with customers and co-workers; Write correspondence and instructions, using exemplary grammatical and spelling skills; Answer incoming calls professionally; Direct calls to staff
Full Job Description
Headquartered in Houston, Texas, BWC Terminals is a premier provider of bulk liquid storage and logistics services to refiners, manufacturers, and distributors of bulk liquids in North America. The Company consists of 22 sites with over twenty million barrels of storage capacity. The BWC Terminals facilities are equipped to store a wide range of petroleum, chemical, renewables, and agricultural products. Additional information about BWC Terminals is available at [www.bwcterminals.com](https://www.bwcterminals.com). **JOB OVERVIEW** As an Entry-Level Customer Service Representative at BWC Terminals, you will support terminal operations by managing customer orders, shipping documentation, and data entry tasks. This role involves learning operational service orders (OSOs) across all transportation modes, handling paperwork such as bills of lading, and ensuring compliance with DOT and customer-specific requirements (e.g., food grade, hazardous materials). You will interact directly with customers and visitors, professionally addressing inquiries and coordinating order fulfillment. Initial training will be provided, with a gradual transition to independent work. Strong communication skills, attention to detail, and proficiency in Microsoft Excel and Word are essential. This position also provides backup support to other terminal functions and requires maintaining confidentiality of sensitive information. **RESPONSIBILITIES AND DUTIES** * Perform basic terminal operational activities and processes related to Shipping/Receiving and Container Types/Modes. * Learn all OSO’s (operations service orders) for all modes * Handle truck paperwork, including BOL’s Creation, Order Entry, and Customer Order Requests. * Complete data entry and billing creation tasks, including Closing Orders, Capturing Ancillary Charges, and applying Customer Standards. * Experience with Excel and Word * Work under the supervision of a trainer during the initial period with gradual progression to indep
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