CustomerServiceRepresentative

Our Lysaght business is looking for a Customer Service Representative to join the Customer Service team based in Lyndhurst Victoria. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects. Our customer centric team has a passion for service and team interaction, We are the face of the business and always have the customer at the heart of everything we do. In this role, you will bring your effective communication and problem-solving skills to manage customer enquiries and take ownership of customer relationships acting as a critical link between customers, sales, operations and supply chain teams. This is a Monday to Friday role, working a 38-hour week. No prior steel industry experience is necessary, just bring your drive and willingness to learn new things. We welcome candidates from diverse backgrounds who enjoying taking ownership and are passionate about delivering exceptional customer service. What Will You Do? As a key point of contact, you’ll support customers with enquiries that can vary in urgency and complexity, often balancing multiple priorities at once. You will: * interact with customers via phone and email building positive relationships and providing helpful solutions * analyse customer enquiries, specifications, and order details to offer accurate quotes and tailored advice * prioritise and manage multiple customer requests while setting clear expectations and balancing urgency and risk * process and interpret orders, pricing, and delivery information across systems ensuring accuracy and timeliness * identify and resolve issues collaboratively working with sales, operations, manufacturing, and warehousing teams * track orders end-to-end anticipating potential delays and keeping customers and colleagues informed * follow up on opportunities and support converting enquiries into confirmed