CustomerServiceRepresentative

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums. The Opportunity Our Lysaght business is looking for a Customer Service Representative to join the team based in Launceston, TAS. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects. Our customer-focused team plays an important role as the face of our business. In this role, you’ll bring your experience, curiosity and willingness to learn to support customers and colleagues alike. You’ll take responsibility for customer orders and enquiries from start to finish, building strong relationships and ensuring a seamless experience at every touchpoint. You’ll work closely with both customers and internal teams, primarily via phone and email, to deliver timely and accurate outcomes. What Will You Do? As a key member of the team, you will: * interact with our customers face to face and via phone and email to manage a variety of enquiries * prepare and follow up customer quotes, whilst supporting our sales teams * identify customer needs and provide accurate, solution-focused information * proactively communicate with customers to manage expectations and resolve issues * collaborate across the business to ensure commitments are delivered on time * ensure that tasks are completed in a timely manner and systems updated accordingly * identify opportunities to improve processes and enhance the customer experience More About You You’re organised, adaptable and comfortable juggling multiple p