BlueScope
steel
CustomerServiceRepresentative
“Customer Service Representative at BlueScope. Skills: customer service, communication, data entry. process customer orders. prepare quotes”
What You'll Achieve.
plays a key role in the overall success of our branch; Delivering for our customers and strengthening communities for the future.
Industry & Context.
bring a solutions-focused approach
What They're Looking For.
Must Have
communicate clearly and confidently (written and verbal) across a diverse range of stakeholders, accurate data entry skills, attention to detail, and the ability to prioritise and manage multiple tasks, comfortable learning new systems and platforms (such as CRM systems and Microsoft Dynamics 365), bring a solutions-focused approach and enjoy helping customers and internal teams succeed, thrive in a team environment and bring a positive, safety-first mindset
What You'll Do.
process customer orders
assist in coordinating transport
provide timely updates on product availability and pricing
and customer orders and delivery
maintain accurate customer records and system data
manage customer phone and email enquiries
service walk-in customers
liaise with internal and external stakeholders to resolve and escalate issues as needed
support wider administrative responsibilities in the branch
How You'll Work.
Team & Collaboration
Working alongside a collaborative and experienced team of Customer Service Representatives; liaise with internal and external stakeholders to resolve and escalate issues as needed; thrive in a team environment
Communication Scope
communicate clearly and confidently (written and verbal) across a diverse range of stakeholders
Applying for this Customer Service Representative role?
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