BlueScope
steel
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Service Representative at BlueScope. Skills: customer service, data entry, operational support. process customer orders. prepare quotes”
What You'll Achieve.
plays a key role in the overall success of our branch; Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future.
Industry & Context.
solutions-focused approach
What They're Looking For.
Must Have
communicate clearly and confidently (written and verbal) across a diverse range of stakeholders, accurate data entry skills, attention to detail, and the ability to prioritise and manage multiple tasks, comfortable learning new systems and platforms (such as CRM systems and Microsoft Dynamics 365), bring a solutions-focused approach and enjoy helping customers and internal teams succeed, thrive in a team environment and bring a positive, safety-first mindset
What You'll Do.
process customer orders
assist in coordinating transport
provide timely updates on product availability and pricing
and customer orders and delivery
maintain accurate customer records and system data
manage customer phone and email enquiries
service walk-in customers
support wider administrative responsibilities in the branch
How You'll Work.
Team & Collaboration
Working alongside a collaborative and experienced team of Customer Service Representatives; liaise with internal and external stakeholders to resolve and escalate issues as needed; thrive in a team environment
Communication Scope
communicate clearly and confidently (written and verbal) across a diverse range of stakeholders
Full Job Description
At BlueScope, we offer opportunities to innovate and learn and grow with the business, always driven by Our Purpose – to create and inspire smart solutions in steel, to strengthen our communities for the future. With inclusive leadership and a positive, passionate team, working with us is an opportunity to experience a culture of connection and care, where every action you take matters, creating innovative solutions for our customers and communities. The Opportunity Looking for a stable , full-time permanent role where no two days are the same? Our Lysaght Cairns business is looking for a Customer Service Representative to join our friendly and supportive Customer Service Team. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects. This is an office-based role (Monday-Friday, 8:00am-4:00pm) combining customer service, data entry, and operational support in a collaborative environment. You’ll enjoy being the face of the company, building and nurturing relationships and setting the tone for how customers feel about their experience. We’ll help you feel confident and supported from day one, with structured training including hands-on support from experienced team members and guided learning through our systems and products. We offer 14% superannuation , a discretionary quarterly bonus scheme , access to a range of corporate discounts and Fitness Passport , free on-site parking and proximity to public transport, and a convenient Cairns location approx. 6 minutes from the city centre. The team environment is friendly and inclusive, with branch lunches/BBQs and monthly morning teas that reflect the way we work together every day. What Will You Do Working alongside a collaborative and experienced team of Customer Service Representatives and reporting to the Branch Manager, your contribution to the customer ex
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