Bay Disposal
CustomerServiceRepresentative
“Customer Service Representative at Bay Disposal. Skills: Customer Service, MS Word, Excel. Resolve customer disputes. Become proficient in proprietary operational systems”
Industry & Context.
Ability to analyze and solve problems
High Energy, Work environment is an office setting, Areas are clean, ventilated, and well lighted, Customer Service Reps normally have their own workstation or cubicle space, Equipped with a telephone, headset, and computer, CSR call areas can be noisy, Work may be repetitious and stressful, Little time in between calls, Providing excellent service, Some calls are evaluated to ensure high standards, Long periods spent sitting, typing, or looking at a computer screen are common
What They're Looking For.
Must Have
2 years of Customer Service experience in a high call volume atmosphere, MS Word, Excel, Email, Typing skills, 10-key skills, Excellent organization skills, Excellent communication skills, Ability to read and comprehend technical manuals, Ability to analyze and solve problems, Gather data, Compile information, Prepare reports
Nice to Have
Bilingual
What You'll Do.
Resolve customer disputes
Become proficient in proprietary operational systems
Record interview information
Fill out contract forms
Prepare change of address records
Issue discontinuance orders
Deliver services to customers
Interact with customers
Interact with employees
Determine service requirements
Solicit sale of new services
Solicit sale of additional services
How You'll Work.
Team & Collaboration
Work in conjunction with other departments; Interacts with Waste Connections employees
Communication Scope
Excellent oral and written communication skills
Applying for this Customer Service Representative role?
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