Bay Disposal
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Representative at Bay Disposal. Skills: Customer Service, MS Word, Excel. Resolve customer disputes. Become proficient in proprietary operational systems”
Industry & Context.
Ability to analyze and solve problems
High Energy, Work environment is an office setting, Areas are clean, ventilated, and well lighted, Customer Service Reps normally have their own workstation or cubicle space, Equipped with a telephone, headset, and computer, CSR call areas can be noisy, Work may be repetitious and stressful, Little time in between calls, Providing excellent service, Some calls are evaluated to ensure high standards, Long periods spent sitting, typing, or looking at a computer screen are common
What They're Looking For.
Must Have
2 years of Customer Service experience in a high call volume atmosphere, MS Word, Excel, Email, Typing skills, 10-key skills, Excellent organization skills, Excellent communication skills, Ability to read and comprehend technical manuals, Ability to analyze and solve problems, Gather data, Compile information, Prepare reports
Nice to Have
Bilingual
What You'll Do.
Resolve customer disputes
Become proficient in proprietary operational systems
Record interview information
Fill out contract forms
Prepare change of address records
Issue discontinuance orders
Deliver services to customers
Interact with customers
Interact with employees
Determine service requirements
Solicit sale of new services
Solicit sale of additional services
How You'll Work.
Team & Collaboration
Work in conjunction with other departments; Interacts with Waste Connections employees
Communication Scope
Excellent oral and written communication skills
Full Job Description
**Are you a High Energy CSR?** **Do you have Call Center experience?** Bay Disposal is looking for a High Energy **Customer Service Representative** to join the team at our Hauling location in**Norfolk, VA.** **DUTIES AND RESPONSIBILITIES:** * Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. * Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. * Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. * Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. * Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints. * Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. * A typical schedule for this position is 8am-5pm Monday-Friday. **WORKING CONDITIONS AND PHYSICAL EFFORT:** * Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. * CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards. * Also, long periods spent sitting, typing, or looking at a computer screen are common. **MINIMUM JOB REQUIREMENTS:** * This is an advanced customer service role. Minimum 2 years of Customer Service experience in a high call volume atmosphere required. * Experience with MS
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