CustomerServiceRepresentative

**This is where** your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. **Summary** As a Customer Service Representative, you will join our Stockholm‑based Customer Service team and serve as a primary point of contact for customer inquiries. You will manage order processing and coordinate customer service activities across internal functions, particularly in relation to product availability and logistics. You will support customers primarily in Sweden, as well as across the Nordic region, via telephone and email, handling matters such as ordering, scheduling, shipping, invoicing, and customer data maintenance. This role requires strong ownership of the customer experience and close collaboration with internal stakeholders to ensure timely and accurate service delivery. **Essential Duties and Responsibilities** * Receive, process, and manage customer orders via telephone, email and EDI. * Serve as the primary contact for customer inquiries and requests, ensuring timely and professional responses. * Log, investigate, and resolve customer issues related to orders, invoices, shipments, and deliveries. * Maintain accurate customer records and ensure customer data is current and complete. * Set up new customer accounts and maintain related documentation and system records. * Prep