Axon
CustomerServiceRepresentative
“Customer Service Representative at Axon. Skills: Customer service, Problem resolution. Provide world class customer service. Meet or exceed performance and quality goals”
What You'll Achieve.
Meet personal/team performance targets
Industry & Context.
Root cause analysis
CJIS background check, Maintain confidential information
What They're Looking For.
Must Have
High school diploma or college degree, 1 to 2 years of proven customer support experience, Proficiency with Microsoft Office, Familiar with CRM and Call Center Software, Verbal and written communication ability, Active listening, Conflict resolution, Customer empathy, Perform assigned tasks quickly, accurately and expertly, Pass a Criminal Justice Information Services (CJIS) background check, Maintain confidential and highly sensitive information
Nice to Have
College degree preferred
What You'll Do.
Provide world class customer service
Meet or exceed performance and quality goals
Build and maintain subject matter expertise
Resolve customer issues via phone
Determine cause of customer issues
Select and explain best solution
Expedite correction or resolution
Follow communication procedures
guidelines and policies
Clearly document all customer interactions
valid and complete information
Use the right processes/tools
Meet personal/team performance targets
Send process or performance improvement suggestions
How You'll Work.
Communication Scope
Verbal communication; Written communication
Applying for this Customer Service Representative role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Axon?
Real rants from real employees. Read before you apply.