CustomerServiceRepresentative

**Our Client** Our client is a global **online trading and Forex investment group** with over 20 years of experience empowering the next generation of traders and investors across fast-growing markets. A pioneer in the early days of online Forex trading, they have built a strong global presence by providing reliable, regulated access to financial markets for millions of clients worldwide. Today, the group supports over **2 million clients across more than 150 countries** , operating from regulated centres across Europe, Asia, and Africa. Their platform and solutions are designed to make Forex and broader financial market investing more accessible, giving individuals the tools, guidance, and flexibility to trade and invest with confidence, in their own time and on their own terms. Driven by a clear mission and a promise of **Freedom to Succeed** , our client believes that risk-driven investing — when supported by the right technology and education — can unlock better financial opportunities. Internally, they foster an energetic and diverse culture, offering their people early responsibility, continuous learning, and the opportunity to grow their careers within a fast-growing global organisation. **The Role** Reporting to the Team Lead /Senior– Customer Service. We are seeking a proactive and customer-focused** Customer Service Representative to join their team**. The ideal candidate will be responsible for delivering exceptional support to theirclients, resolving inquiries efficiently, employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results. **Key Responsibilities:** * Respond to customer inquiries via phone, email, and chat * Provide accurate information regarding products, services, and policies * Resolve customer issues promptly and professionally *