AssistRx
Healthcare
CustomerServiceRepresentative
“Customer Service Representative at AssistRx. Skills: Customer service, Specialty Pharmacy, Patient database management. Act as first point of contact. Evaluate call purpose”
Industry & Context.
Problem solving; Decision making; Judgment
Pre-employment background check, Verify identity, Verify eligibility to work, Complete employment eligibility verification
What They're Looking For.
Must Have
Previous work experience in Specialty Pharmacy, Previous Customer Service experience, Professional computer skills, Microsoft Office proficiency, Web-based applications proficiency, Keyboarding skills, Experience with high-pressure situations, Experience with time-sensitive situations, Problem-solving skills, Decision-making skills, Excellent judgment skills, Customer service skills, Strong multi-tasking ability, Time management skills, Ability to function in high-volume environment, Ability to function in fast-paced environment, Dependable, Work ethic, Ability to accept feedback, Ability to implement coaching
Nice to Have
Experience working with databases, CRM experience, Salesforce CRM experience, Experience in health care industry, Experience in pharmaceutical industry, Understanding of patient condition challenges
What You'll Do.
Act as first point of contact
Evaluate call purpose
Assess customer needs
Prioritize customer handling
Maintain information on initiatives
Explain initiatives to customers
Record activities in database
Follow up to secure services
Contact physician offices
Contact external entities
Ensure patient needs are met
Complete special projects
How You'll Work.
Team & Collaboration
Multidisciplinary team
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