CustomerServiceRepresentative

Call Center Operations Team Overview The Aspira Customer Service Center is a fast-paced, customer-focused environment that delivers 24/7/365 support to customers across the US and Canada. Our team helps customers with reservations, permits, purchases, and general inquiries while ensuring a smooth and positive experience at every touchpoint. Position Purpose and Impact As a Customer Service Representative, you’ll be the voice of Aspira helping customers navigate their questions, complete reservations, and feel confident in their experience. This role plays a critical part in building customer trust, satisfaction, and long-term loyalty through exceptional service. Pay Rate: $17.75 per hour Part-Time: Up to 29 hours per week with opportunity for additional hours based on business needs Schedule: Schedule varies based on business needs with opportunities to pick up additional hours during peak times. Responsibilities Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues. Follow established processes to assist customers with reservations, ticketing, permits, and other services. Effectively transfer customers to the appropriate department when needed. Seek management support when necessary for complex issues or escalations. Document customer interactions accurately according to company standards. Update customer accounts and system information accurately. Meet individual KPIs and support department goals for customer service excellence. Adhere to company policies, procedures, and performance standards. Complete all required training and coaching within set timeframes. Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. Contribute to a positive team environment by delivering best-in-class service and supporting department goals. Perform other duties as assigned to support the contact center. A flexible schedule is required, including evening or wee