APCO Holdings
Automotive
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at APCO Holdings. Handle inbound calls. Maintain service levels”
Industry & Context.
Solve problems
What They're Looking For.
Must Have
High school diploma or equivalent, Previous customer service experience, Call center experience preferred, Ability to navigate computer systems, Maintain accurate documentation, Verbal communication skills, Written communication skills
Nice to Have
Call center experience
What You'll Do.
Maintain service levels
Answer coverage questions
Answer contract questions
Answer claims questions
Resolve customer issues
Route inquiries to appropriate department
Maintain accurate documentation
Maintain consistent documentation
Communicate with key stakeholders
Ensure smooth claims experience
Ensure positive claims experience
Maintain agent availability
Anticipate customer needs
Deliver solutions with professionalism
Deliver solutions with empathy
How You'll Work.
Team & Collaboration
Work collaboratively across operations; Work collaboratively across technology; Work collaboratively across finance; Work collaboratively across marketing; Work collaboratively across sales
Communication Scope
Verbal communication; Written communication
Full Job Description
## Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a Customer Service Representative to join our Customer Service team. In this role, you will be the voice of APCO, helping customers, dealers, agents, and repair facilities get the information and support they need quickly and professionally. Your work will play an important role in ensuring every customer interaction reflects the high standard of service our partners expect. ## What You'll Do Handle a high volume of inbound calls while maintaining strong service levels Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities Resolve customer issues or route inquiries to the appropriate department when needed Maintain accurate and consistent documentation in company systems Communicate with key stakeholders to ensure a smooth and positive claims experience Monitor call queues and maintain agent availability through proper system usage Anticipate customer needs and deliver solutions with professionalism and empathy ## What Makes You Successful You’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented. You’re also organized and detail-oriented, able t
Applying for this Customer Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about APCO Holdings?
Real rants from real employees. Read before you apply.