Angkas

Transportation/Trucking/Railroad

CustomerServiceRepresentative

$315–450k ~AI est. Makati City, Metro Manila, Philippines FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Customer Service Representative at Angkas. Respond to customer inquiries by phone. Respond to customer inquiries by e-mail”

What You'll Achieve.

Exceed daily targets; Exceed monthly targets; Exceed other key objectives

Industry & Context.

Transportation/Trucking/Railroad
Problems you'll solve

Problem resolution

Eligibility Requirements

Shifting schedule, Working onsite

What They're Looking For.

Must Have

6 months to 1 year customer service experience, Communication skills in Tagalog and English, Typing Test (35 wpm), Mock call Assessment

Nice to Have

Ability to converse in Bisaya

What You'll Do.

Respond to customer inquiries by phone

Respond to customer inquiries by e-mail

Respond to customer inquiries by chat

Deliver outstanding service to high-value customers

Provide outstanding service and solutions

Grow customer relationships

Support different Channels such as Telegram

Provide personalized customer service

Respond to the needs of the customers

Participate in ongoing training

Participate in development programs

Achieve daily targets

Achieve monthly targets

Achieve other key objectives

Adhere to company policies

Adhere to company procedures

How You'll Work.

Communication Scope

Oral communication; Written communication

Full Job Description

### * Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution. * Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships. * Support different Channels such as Telegram, Social Media, In-App, Email, and Chat * Provide personalized customer service by responding to the needs of the customers. * Participate in ongoing training and development programs. * Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor. * Adhere to company policies and procedures. ### **Requirements** ### * At least 6 moths to 1 year of customer service, support, or any client facing roles experience * Strong communication skills (oral and written) in Tagalog and English * Ability to converse in Bisaya is a plus * Amenable to working on a shifting schedule and working onsite **REMINDERS: Please note that the screening process includes **_**Typing Test (35 wpm) and Mock call Assessment**_**. ** For all successful applicants, here's **what you can expect:** * Same day hiring, same day offer * Free pre-employment medical **Benefits** Why join Angkas? * Freedom of work * Work life balance * Free meal and use of gym * Opportunities for promotion * Start-up environment * Multi-cultural and Agile work environment Diversified use of technology

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