Angkas
Transportation/Trucking/Railroad
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Angkas. Respond to customer inquiries by phone. Respond to customer inquiries by e-mail”
What You'll Achieve.
Exceed daily targets; Exceed monthly targets; Exceed other key objectives
Industry & Context.
Problem resolution
Shifting schedule, Working onsite
What They're Looking For.
Must Have
6 months to 1 year customer service experience, Communication skills in Tagalog and English, Typing Test (35 wpm), Mock call Assessment
Nice to Have
Ability to converse in Bisaya
What You'll Do.
Respond to customer inquiries by phone
Respond to customer inquiries by e-mail
Respond to customer inquiries by chat
Deliver outstanding service to high-value customers
Provide outstanding service and solutions
Grow customer relationships
Support different Channels such as Telegram
Provide personalized customer service
Respond to the needs of the customers
Participate in ongoing training
Participate in development programs
Achieve daily targets
Achieve monthly targets
Achieve other key objectives
Adhere to company policies
Adhere to company procedures
How You'll Work.
Communication Scope
Oral communication; Written communication
Full Job Description
### * Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution. * Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships. * Support different Channels such as Telegram, Social Media, In-App, Email, and Chat * Provide personalized customer service by responding to the needs of the customers. * Participate in ongoing training and development programs. * Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor. * Adhere to company policies and procedures. ### **Requirements** ### * At least 6 moths to 1 year of customer service, support, or any client facing roles experience * Strong communication skills (oral and written) in Tagalog and English * Ability to converse in Bisaya is a plus * Amenable to working on a shifting schedule and working onsite **REMINDERS: Please note that the screening process includes **_**Typing Test (35 wpm) and Mock call Assessment**_**. ** For all successful applicants, here's **what you can expect:** * Same day hiring, same day offer * Free pre-employment medical **Benefits** Why join Angkas? * Freedom of work * Work life balance * Free meal and use of gym * Opportunities for promotion * Start-up environment * Multi-cultural and Agile work environment Diversified use of technology
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