Almag Aluminum
Mining & Metals
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Representative at Almag Aluminum. Skills: Customer Service, Sales. Develop and maintain constructive working relationships with all customers. Order entry and verification”
What You'll Achieve.
Customer satisfaction
Industry & Context.
What They're Looking For.
Must Have
1-2 years’ experience in a fast-paced deadline driven sales/customer service environment, High School graduation and 2 years of experience in a similar environment may be substituted, Excellent time management and organizational skills are necessary, A team player who works well with others, Must have excellent telephone presence and manners, Empathy and confidence will allow the candidate to succeed in this position, High energy level, positive attitude and ability to work in a fast-paced environment without direct supervision
Nice to Have
Post-secondary education combined with mathematical, business, quality and/or technical training is an asset, Experience in manufacturing is an asset, An understanding of computers, measurements, tolerances, basic geometry, and the ability to read drawingslueprints is an asset, Fluency in French, written and verbal, is an asset
What You'll Do.
Develop and maintain constructive working relationships with all customers
Order entry and verification
Work with Operations for Stocking Programs
Provide prompt and accurate responses to Sales and customer requests for expediting orders with Purchasing and Internal Suppliers
Reply to customer inquiries for order status and pricing updates in a timely manner
Maintain and grow customer base by providing outstanding customer service and opportunities to up-sell
Assist/provide back-up for co-workers when required
Comply with all quality related policies
and system requirements
All other duties as required by the sales department and the organization
How You'll Work.
Team & Collaboration
Functionally responsible along with all members of the Customer Service and Sales Team concerning day to day sales matters; Functionally responsible with the Production Team concerning order fulfilment and customer satisfaction; All employees contribute to the success of each customer; Assist/provide back-up for co-workers when required; A team player who works well with others
Communication Scope
Excellent telephone presence and manners; Fluency in French, written and verbal, is an asset
Full Job Description
Reporting directly to the Inside Sales and Customer Service Manager. Functionally responsible along with all members of the Customer Service and Sales Team concerning day to day sales matters, and the Production Team concerning order fulfilment and customer satisfaction. All employees contribute to the success of each customer. **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of the Customer Service Representative are detailed below, but not limited to the following: * Develop and maintain constructive working relationships with all customers * Order entry and verification * Work with Operations for Stocking Programs * Provide prompt and accurate responses to Sales and customer requests for expediting orders with Purchasing and Internal Suppliers * Reply to customer inquiries for order status and pricing updates in a timely manner * Maintain and grow customer base by providing outstanding customer service and opportunities to up-sell * Assist/provide back-up for co-workers when required * Comply with all quality related policies, procedures, and system requirements. * All other duties as required by the sales department and the organization **Requirements** **MINIMUM QUALIFICATIONS** **Education/Experience** * Post-secondary education combined with mathematical, business, quality and/or technical training is an asset * 1-2 years’ experience in a fast-paced deadline driven sales/customer service environment. * High School graduation and 2 years of experience in a similar environment may be substituted **Technical Skills/Competence** * Excellent time management and organizational skills are necessary * A strong team player who works well with others * Must have excellent telephone presence and manners * Empathy and confidence will allow the candidate to succeed in this position * Experience in manufacturing is an asset * An understanding of computers, measurements, tolerances, basic geometry, and the ability to read drawings/blueprints is an asset * Hig
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