Allison
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Allison. Skills: customer knowledge, data entry, proactive communication, customer inquiries, order status, pricing, customer end-item capacity, usage of Fairfield supplied components and assemblies, 12 month forecast information, customer and management briefings, returned goods requests, customer debits, customer complaints, customer satisfaction, ISO standards and procedures, Self-motivated, ability to work in a team environment, Good communication skills, b”
What You'll Achieve.
achieve customer satisfaction
Industry & Context.
Ability to apply analytical and problem-solving skills
Visit customer facilities and host customer visits (minimal)
What They're Looking For.
Must Have
Experience with presentations and reports required
Nice to Have
AS400/SAP a plus
What You'll Do.
maintaining and servicing the assigned customer accounts
Enter and maintain the business system data of customers’ master information
Review and validate all customer orders prior to data entry
Review and confirm all order acknowledgements and re-acknowledgements prior to submittal to the customer
Act as the primary point-of-contact for the company regarding customer inquiries
Understand customer end-item capacity and usage of Fairfield supplied components and assemblies
Solicit and maintain 12 month forecast information regarding customer end items or Dana Fairfield supplied components and assemblies
Visit customer facilities and host customer visits (minimal)
Prepare and present customer and management briefings
Review and authorize returned goods requests
Support Accounts Receivable in resolving customer debits
Coordinate activities to resolve customer complaints and achieve customer satisfaction
Understand and operate within ISO standards and procedures
How You'll Work.
Team & Collaboration
ability to work in a team environment
Communication Scope
Good communication skills, both oral and written
Full Job Description
**JOIN THE TEAM THAT’S POWERING PROGRESS** Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin _driving your career forward!_ **Benefits:** The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion. * Choice of medical plans with prescription coverage * Employer HSA contribution * Dental & Vision Insurance * Paid Parental Leave * Short & Long-Term Disability * Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance * 401K with generous Company match & contribution * Accrued Paid Time Off * 12 Paid Holidays + 1 Floating Holiday * Robust employee wellness program * Tuition assistance program **Job Description:** This position is responsible for maintaining and servicing the assigned customer accounts through proficient customer knowledge, accurate data entry and proactive communication. Essential Duties: • Enter and maintain the business system data of customers’ master information, orders, pricing tables., etc. • Review and validate all customer orders prior to data entry. • Review and confirm all order acknowledgements and re-acknowledgements prior to submittal to the customer. • Act as the primary point-of-contact for the company regarding customer inquiries, i.e., order status, pricing, etc. • Understand customer end-item capacity and u
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