Afinitas
Manufacturing
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Representative at Afinitas. Skills: Customer service, Order management, Relationship building. Handle incoming inquiries. Process customer orders accurately”
What You'll Achieve.
Drives revenue; Builds customer relationships; Ensures accurate order processing; Ensures responsive communication; Support business goals
Industry & Context.
Resolve order discrepancies; Resolve shipment issues; Resolve customer inquiries; Address customer concerns and issues
What They're Looking For.
Must Have
2+ years of experience in inside sales, customer service, order management, or equivalent, communication and relationship-building skills, Excellent attention to detail and ability to manage multiple priorities, Proficiency with Microsoft Office and experience with ERP and CRM systems
Nice to Have
Experience in construction, concrete products, building materials, or industrial sales, Experience supporting field sales teams, Familiarity with technical or engineered products
What You'll Do.
Handle incoming inquiries
Process customer orders accurately
Resolve customer issues
Provide product information
Coordinate with operations and logistics
Communicate order status
Resolve order discrepancies
Address customer concerns
Maintain accurate customer records
Share feedback and market insights
Maintain organized documentation
Participate in product training
How You'll Work.
Team & Collaboration
Coordinate with operations and logistics; Coordinate with internal and external warehouse teams; Serve as customer point of contact and coordinate issue resolution with appropriate internal resources; Collaborate with sales leadership and cross-functional teams
Communication Scope
communication and relationship-building skills; Responsive communication
Full Job Description
**About Us:** Afinitas, headquartered in St. Louis, Missouri, is a global leader in equipment, forming systems, and essential accessory products that support transportation, water, and utility precast concrete infrastructure worldwide. We provide industry-leading production equipment; highly engineered formwork; and a broad portfolio of precast concrete, electrical, and construction accessories, along with structural products and systems designed for bridge, highway, and heavy construction applications. Afinitas is part of BW Forsyth Partners, LLC, the investment group of global manufacturing and engineering consulting firm Barry-Wehmiller, a $3 billion organization with nearly 12,000 team members, united by a common belief: to use the power of business to build a better world. **Job Description:** Afinitas is hiring an **Customer Service Representative** to join our team! The Customer Service Representative drives revenue and builds customer relationships by managing inbound inquiries, providing product information, entering sales orders, and resolving customer issues. This role serves as a key point of contact for customers, ensuring accurate order processing and responsive communication. The ideal candidate is customer-focused, detail-oriented, and comfortable with high activity. **ESSENTIAL FUNCTIONS & RESPONSIBILITIES** **Customer Order Management** * Handle incoming inquiries and process customer orders accurately and efficiently in the ERP system confirming order details including product specifications, pricing, availability, and delivery timelines. * Provide product information and pricing. * Provide quotes and price orders according to guidelines provided by product management. * Coordinate with operations and logistics as well as internal and external warehouse teams to ensure timely fulfillment. * Proactively communicate order status, changes, and updates to customers. * Resolve order discrepancies, shipment issues, or customer inquiries in a timely mann
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