Accendra Health
Healthcare
CustomerServiceRepresentative
“Customer Service Representative at Accendra Health. Skills: Customer service, Order processing, Communication. Review and Process orders via fax and electronic platforms. Make outbound calls to patients and referrals”
What You'll Achieve.
Consistently meet required Key Performance Indicators (KPI’s)
Industry & Context.
ability to resolve patient concerns
What They're Looking For.
Must Have
High School Diploma or equivalent required, 1-2 years of customer service experience required, Proficient with MS Office, Ability to learn our brand products and therapies, customer service skills with the ability to resolve patient concerns, Demonstrate soft skills to enhance patient experience
Nice to Have
Call center experience preferred
What You'll Do.
Review and Process orders via fax and electronic platforms
Make outbound calls to patients and referrals
Utilize tools and resources to assist in order entry
Use full product knowledge of Byram therapies
Communicate effectively with patients
teammates healthcare professionals and sales team
Consistently meet required Key Performance Indicators (KPI’s)
Perform other duties as required
How You'll Work.
Team & Collaboration
Communicate effectively with teammates healthcare professionals and sales team
Communication Scope
Excellent written and verbal communication skills
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