ABC Legal Services
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at ABC Legal Services. Skills: Customer support, Issue resolution, Order processing. Respond to customer support tickets. Answer customer questions”
Industry & Context.
Issue investigation; Solution implementation; Anticipate issues; Circumvent issues; Improve performance
What They're Looking For.
Must Have
High school diploma or GED, 1-3 years customer support experience, 1-3 years call center experience, Typing speed of at least 55 wpm
Nice to Have
Technology experience using computer programs, Microsoft Outlook experience preferred, Microsoft Excel experience preferred, Microsoft Word experience preferred, PDF Editor experience preferred, Phone systems experience preferred, Document manipulation experience
What You'll Do.
Respond to customer support tickets
Answer customer questions
Resolve customer issues
Manage high-volume phone calls
Assist customers with existing orders
Assist new customers with placing orders
Address questions from customers
Address concerns from customers
Address internal department queries
Document issues in Confluence
Visit court dockets for information
How You'll Work.
Team & Collaboration
Work with other teams
Communication Scope
Customer communication
Full Job Description
About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Virginia. Key Responsibilities: Respond to customer support tickets, including answering questions and resolving issues related to existing orders Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field Document issues in Confluence Visit court dockets for information on case filing and occasionally pull filed papers Perform other job-related duties as assigned Qualifications: High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone Technology Driven; Experience
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