ABC Legal Services
CustomerServiceRepresentative
“Customer Service Representative at ABC Legal Services. Skills: customer support, issue resolution, communication. Respond to customer support tickets. Resolve customer issues”
What You'll Achieve.
provide the best customer experience possible
Industry & Context.
resolve customer issues; investigate issues; implement solutions; anticipate issues; circumvent issues
What They're Looking For.
Must Have
High school diploma or GED, 1-3 years of customer support or call center experience assisting customers over the phone, Ability to read, write, and speak English, Ability to transcribe information, Ability to perform repetitive tasks with accuracy, Ability to maintain a high level of work product in often stressful situations, Typing speed of at least 55 wpm
Nice to Have
Technology Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems, Document manipulation experience, Ability to investigate issues and implement solutions, Ability to anticipate issues and circumvent them, Ability to implement new processes and changes and improve performance
What You'll Do.
Respond to customer support tickets
Resolve customer issues
Manage high-volume phone calls
Assist customers with orders
Address customer concerns
Document issues in Confluence
Visit court dockets for information
How You'll Work.
Team & Collaboration
Work with other teams to ensure tasks are completed
Communication Scope
Ability to read, write, and speak English
Applying for this Customer Service Representative role?
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