ABC Legal Services
CustomerServiceRepresentative
“Customer Service Representative at ABC Legal Services. Skills: Customer support, Issue resolution, Communication. Respond to customer support tickets. Answer questions”
Industry & Context.
Investigate issues; Implement solutions; Anticipate issues; Circumvent issues
What They're Looking For.
Must Have
High school diploma or GED, 1-3 years of customer support or call center experience assisting customers over the phone, Ability to read, write, and speak English, Ability to transcribe information, review an order, investigate issues and implement solutions, Ability to perform repetitive tasks with accuracy, Ability to maintain a high level of work product in often stressful situations, Ability to anticipate issues and circumvent them, Ability to implement new processes and changes and improve performance, Typing speed of at least 55 wpm
Nice to Have
Technology Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems, Document manipulation experience
What You'll Do.
Respond to customer support tickets
Manage high-volume phone calls
Address questions and concerns
How You'll Work.
Team & Collaboration
Works with other teams to ensure all necessary tasks are completed on orders
Communication Scope
Ability to read, write, and speak English
Applying for this Customer Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about ABC Legal Services?
Real rants from real employees. Read before you apply.