ABC Legal Services
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Representative at ABC Legal Services. Skills: Customer support, Issue resolution, Communication. Respond to customer support tickets. Answer questions”
What You'll Achieve.
Provide the best customer experience possible; Ensure all necessary tasks are completed on orders; Improve performance
Industry & Context.
Resolve customer questions and issues; Correct errors; Investigate issues; Implement solutions; Anticipate issues and circumvent them; Implement new processes and changes
What They're Looking For.
Must Have
High school diploma or GED, 1-3 years of customer support or call center experience assisting customers over the phone, Ability to read, write, and speak English, Ability to transcribe information, review an order, investigate issues and implement solutions, Ability to perform repetitive tasks with accuracy, Ability to maintain a high level of work product in often stressful situations, Ability to anticipate issues and circumvent them, Ability to implement new processes and changes and improve performance, Typing speed of at least 55 wpm
Nice to Have
Technology Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems, Document manipulation experience
What You'll Do.
Respond to customer support tickets
Resolve issues related to existing orders
Manage high-volume phone calls
Assist customers with existing orders
Assist new customers with placing orders
Address questions and concerns
Document issues in Confluence
Visit court dockets for information
How You'll Work.
Team & Collaboration
Works with other teams to ensure all necessary tasks are completed on orders
Communication Scope
Ability to read, write, and speak English
Full Job Description
About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Kansas. Key Responsibilities: Respond to customer support tickets, including answering questions and resolving issues related to existing orders Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field Document issues in Confluence Visit court dockets for information on case filing and occasionally pull filed papers Perform other job-related duties as assigned Qualifications: High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone Technology Driven; Experience us
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