ABC Legal Services
CustomerServiceRepresentative
“Customer Service Representative at ABC Legal Services. Skills: Customer support, Issue resolution, Communication. Respond to customer support tickets. Answer questions”
What You'll Achieve.
Provides the best customer experience possible
Industry & Context.
Resolve customer questions and issues; Correct errors; Follow up with process servers; Move orders along; Provide information and updates; Investigate issues; Implement solutions; Anticipate issues and circumvent them; Implement new processes and changes
What They're Looking For.
Must Have
High school diploma or GED, 1-3 years of customer support or call center experience assisting customers over the phone, Ability to read, write, and speak English, Ability to transcribe information, Ability to perform repetitive tasks with accuracy, Ability to maintain a high level of work product in often stressful situations, Typing speed of at least 55 wpm
Nice to Have
Technology Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems, Document manipulation experience, Ability to anticipate issues and circumvent them, Ability to implement new processes and changes and improve performance
What You'll Do.
Respond to customer support tickets
Resolve issues related to existing orders
Manage high-volume phone calls
Assist customers with existing orders
Assist new customers with placing orders
Address questions and concerns from customers
Address internal department queries
Document issues in Confluence
Visit court dockets for information
Perform other job-related duties
How You'll Work.
Team & Collaboration
Works with other teams to ensure all necessary tasks are completed on orders
Communication Scope
Ability to read, write, and speak English
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