CustomerServiceRepresentative

As a leading destination for modern furniture, lighting, and décor, 2Modern is home to iconic and emerging design brands from around the world. With thoughtful curation, a deeply editorial point of view, and a commitment to authenticity, we bring exceptional design to discerning customers across North America. Our customers include design-forward homeowners and trade professionals who trust us with their reputations and their clients' projects. This is a role for someone who treats customer service as a craft. Someone who understands that the difference between good service and exceptional service is the difference between solving a problem and making a customer feel personally attended to throughout the process. **The Role** You will be the primary point of contact for 2Modern customers across the full post-purchase experience: order status, delivery coordination, returns, damages, vendor follow-up, and everything in between. Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard. Our customers expect service comparable to luxury retail and hospitality environments. Considered, anticipatory, and personally attentive. The right person in this role treats every interaction as a representation of the 2Modern brand, and approaches each customer with the same care a luxury concierge would bring to a longtime guest. You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents. **What You Will Own** * Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered. * Order research, shipment tracking, and delivery follow-up with carriers and vendors, with the kind of proactive commun