Nuitée
Technology
CustomerServiceRepresentative(AsiaRemote-ThaiSpeaker)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Representative (Asia Remote - Thai Speaker) at Nuitée. Skills: Customer service, Emergency support, Escalation handling. Handle urgent customer inquiries. Resolve escalated issues”
What You'll Achieve.
Ensure resolution within SLA
Industry & Context.
Problem-solving under pressure
What They're Looking For.
Must Have
3-4 years customer service experience, Problem-solving skills under pressure, Decision-making skills under pressure, Excellent communication abilities, Excellent interpersonal abilities, Proficient with Microsoft Office, Proficient with customer service tools, Ability to multitask, Detail-oriented, Highly organized, Experience handling escalations, Experience handling urgent cases, Business English proficiency, Thai language proficiency
Nice to Have
Customer service in travel, Customer service in hospitality, Customer service in emergency support, Another Asian language proficiency
What You'll Do.
Handle urgent customer inquiries
Resolve escalated issues
Provide timely solutions
Provide effective solutions
Coordinate with internal teams
Coordinate with hotels
Coordinate with partners
Address travel disruptions
Maintain accurate records
Monitor emergency cases
Track emergency cases
Ensure resolution within SLA
Contribute to process improvements
Support junior team members
Provide guidance during high-pressure situations
How You'll Work.
Team & Collaboration
Coordinate with internal teams; Coordinate with hotels; Coordinate with partners
Communication Scope
Business English
Full Job Description
About the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era. About the Job We are seeking an experienced Customer Service Representative to join our Customer Service Team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations. The role is fully remote open to candidates based anywhere in the Asia region. Key Responsibilities Handle emergency and urgent customer inquiries via phone, email, and chat Resolve escalated issues and provide timely, effective solutions Coordinate with internal teams, hotels, and partners to address travel disruptions Maintain accurate records and documentation of inc
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