Carwow
Automotive
CustomerServiceRepresentative(6mFTC)
“Customer Service Representative (6m FTC) at Carwow. Skills: Customer support, Communication, Problem solving. Deliver high-quality customer service. Provide empathetic, personalised, and effective support”
What You'll Achieve.
Meeting both your own and the team’s KPIs; Achieve swift and satisfactory customer resolutions at the first point of contact; Proactively address needs and minimise the necessity for call escalations; Improve service quality; Improve products or services
Industry & Context.
Problem solver; Quick thinker who’s ready to take initiative; Find the best solution; Embracing new or unknown challenges
May be required to work Mon-Sun, including public holidays, Expect to work up to 1 in 2 Saturdays
What They're Looking For.
Must Have
Experience working in a contact centre environment, Dealing with a high volume of inbound calls, emails and chats, Excellent spoken and written English capabilities, Effective communicator, Problem solver, Quick thinker, Adaptable, Resourceful
Nice to Have
Fluency with written and verbal Spanish, Experience working as the intermediary between two external parties, Experience juggling multiple communication channels simultaneously
What You'll Do.
Deliver high-quality customer service
and effective support
Communicate effectively with customers
Coordinate with internal teams
Achieve swift and satisfactory customer resolutions
Maintain accurate records of interactions
Efficiently manage workload/volumes
Share knowledge and best practices
Listen attentively to feedback
Share clear insights from customer feedback
How You'll Work.
Team & Collaboration
Work closely with various other teams to investigate and resolve issues; Share knowledge and best practices within the team; Listen to feedback from colleagues, specialists, and managers
Communication Scope
Excellent spoken and written English capabilities; Effective communicator; Natural communicator; Understanding how to interact with people; Approaching customer interactions with empathy, active listening and emotional intelligence
Applying for this Customer Service Representative (6m FTC) role?
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How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Carwow?
Real rants from real employees. Read before you apply.