CustomerServiceRepresentative6monthcontract

Be the point of contact/escalation for its own market(s)

Efficiently handle customers’ or distributors’ enquiries such as purchase orders

and complaints for lost or damaged goods

product returns or exchanges

Professionally answer incoming calls and emails

understand the customers’ needs and their environment to improve satisfaction at sales and service support levels

Accurately and timely process orders and requests in ERP and CRM databases

Master processes and make recommendations to improve overall team efficiency

Support customer success activities

Responsible and accountable for a selection of markets/customers

Provide high standard customer support including phone and email requests from customers and distributors

Use best and appropriate practices and ensure continuous process improvement

Master Customer service policies

processes and effectively follow up on and resolve sales order or service request issues with minimum level of supervision

Enter sales orders into SAP

verify that terms and conditions of purchase orders are processed accordingly

Process and track all service requests into CRM

Log customers’ complaints timely and accurately

report to Regulatory as appropriate

Daily monitor open sales orders

service requests and advance exchange programs

Import/export documentation and processes as required

Maintain customer data within SAP and CRM

ensure that contact information is kept up to date

Provide ad hoc reporting as needed

Take regular part in projects as assigned and general administrative functions

Support system orders processing

deliveries and installations as required