SYSTEM West Virginia University Health System
CustomerServiceRepPFS
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Rep PFS at SYSTEM West Virginia University Health System. Skills: Customer service, Billing resolution, Payment arrangements. Accurately posts data. Communicates problems”
Industry & Context.
Analytical skills necessary for problem solving
Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in preforming duties throughout the work shift., Visual acuity must be within normal range., Must be able to exert in excess of 50 lbs. of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds for force constantly to move objects., Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment., Exposed to high stress and constant interruptions., Normal business office surroundings.
What They're Looking For.
Must Have
High school diploma or equivalent
Nice to Have
One (1) year experience in a healthcare setting, One (1) year previous customer service experience, Knowledge of medical terminology, Knowledge of ICS-9 and CPT coding, Knowledge of Fair Debt Collection Act, Specialized courses or seminars over and above high school that are directly related to collections, medical field, hospital business office setting, General knowledge of third party payers, collection laws, and collection procedures, Working knowledge of computer including Microsoft Word and Excel, Demonstrates the knowledge and skills necessary to communicate to all patients per the established age specific education/standard, Maintains current knowledge of Medicare reimbursement process and audit regulations, Understands the UB92/1500 bill forms contents and EOMB’s
What You'll Do.
Accurately posts data
Communicates problems
Resolves patient billing
Interviews & Counsels patients
Answers patient questions
Accurately identifies Medicare charity
How You'll Work.
Communication Scope
Excellent oral and written communication skills; Excellent telephone communication skills; Ability to understand written and oral communication
Full Job Description
## Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Responsible for accurate and timely resolution of patient’s billing concerns and for implementing collection policies and procedures. Responsible for interviewing and counseling patients for payment arrangements and/or charity assistance and other assigned duties. Works with patients to resolve account balances. **_MINIMUM QUALIFICATIONS_ :** **EDUCATION, CERTIFICATION, AND/OR LICENSURE:** 1\. High school diploma or equivalent. **_PREFERRED QUALIFICATIONS_ :** ****EXPERIENCE:**** 1\. One (1) year experience in a healthcare setting. 2\. One (1) year previous customer service experience. **CORE DUTIES AND RESPONSIBILITIES:** The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1\. Accurately posts data (payments, adjustments) as needed. 2\. Communicates problems hindering work flow to management. 3\. Resolves patient billing and third party payer concerns. 4\. Interviews & Counsels patients for payment arrangements and/or charity assistance. 5\. Answers patient questions quickly, accurately, and courteously. 6\. Accurately identifies and screens Medicare charity within established guidelines. 7\. Rebills accounts as necessary. 8\. Works with patients to resolve account balances. **PHYSICAL REQUIREMENTS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1\. Frequent walking, s
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