Oldcastle BuildingEnvelope
Building Products
CustomerServiceRep(CRL)
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Rep (CRL) at Oldcastle BuildingEnvelope. Skills: Customer communication, Order processing, Issue resolution. Manage customer communication. Process customer orders”
What You'll Achieve.
ensure accurate order processing; timely issue resolution; quality customer experience
Industry & Context.
issue resolution
What They're Looking For.
Must Have
2+ years of customer service, call center, logistics, or distribution support experience, written and verbal communication skills, Experience managing phone and email customer interactions, organizational and multitasking abilities, Proficiency with Microsoft Office applications, Ability to work in a fast-paced operational environment, SAP or ERP system experience, Manufacturing, distribution, logistics, or supply chain industry experience, Experience supporting multi-location operations
Nice to Have
associate or bachelor’s degree
What You'll Do.
Manage customer communication
Process customer orders
Coordinate with distribution center personnel
Monitor customer orders
Resolve customer concerns
How You'll Work.
Team & Collaboration
Serve as a key communication link between customers, operations, transportation, inventory, and internal support teams
Communication Scope
written and verbal communication skills
Full Job Description
Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. Start your journey with OBE and help us build the future. What You'll Will Get To Do The Customer Service Representative – Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience. Job Responsibilities Manage inbound and outbound customer communication through phone, email, and chat platforms. Process customer orders, order updates, delivery inquiries, and service requests. Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates. Monitor customer orders from entry through fulfillment and delivery completion. Resolve customer concerns and escalate complex issues as appropriate. Qualification Requirements High school diploma or equivalent required; associate or bachelor’s degree preferred 2+ years of customer service, call center, logistics, or distribution support experience Strong written and verbal communication skills Experience managing phone and email customer interactions Strong organizational and multitasking abilities Proficiency with Microsoft Office applications Ability to work in a fast-paced operational environment SAP or ERP system experie
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